Major accountabilities:

• Timely order management using relevant system.
• Perform manual order entry for site-to-site material transfer orders.
• Issue credit and debits notes.
• Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
• Perform order confirmation and inbound system booking for manually placed orders in the system.
• Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
• Maintain and issue customer open order list -Maintain accurate and up to date working procedures -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Full compliance with required standards and policies (NFCM controls) - Compliance with order management deadlines - Process performance (e.g. order confirmation, confirm dates in the past) - End-users trained according to the agreed training plan

Minimum Requirements:
Work Experience:

• Operations Management and Execution.

Skills:

• Affiliate Marketing.
• Auditing.
• Calls Handling.
• Computer Programming.
• Conflict Resolution.
• Customer Care.
• Customer Requirements.
• Customer Service.
• Databases.
• Installations (Computer Programs).
• Microsoft Access.
• Ontology.
• Order Management.
• Physics.
• Relationship Building.
• Sales Support.
• Sap Erp.
• Scheduler.

Languages :

• English.